1. PERSONAL INFORMATION
1.1. While accessing and/or using Our Website/Platform, We may ask You to provide Us with certain information which may be generic or personally identifiable information that can be used to contact or identify You, which shall include the various types of data as classified hereunder (Personal Information).
Further, You may be required to provide Us certain Sensitive Personal Data or Information about You. Sensitive Personal Data or Information shall mean such Personal Information which consists of information relating to:
(b) financial information such as bank accounts, credit and debit card details or other payment instrument details;
(c) physical, physiological, and mental health condition;
(d) sexual orientation;
(e) medical records and history;
(f) biometric information;
(g) information received by body corporate under lawful contract or otherwise;
(h) visitor details as provided at the time of registration or thereafter, and;
(i) call data records
1.2. We inform You that Our Platform may collect certain Personal Information and/or Sensitive Personal Data or Information about You such as medical and health records including but not limited to Your past medical history, test reports, prescriptions etc.
1.3. We understand that the Personal Information and/or Sensitive Personal Data or Information is extremely private to You and assure You that it will be used only for providing the Services as mutually agreed to be rendered by us, and as stated under this Policy.
1.5. When You visit Our Platform, We may use GPS technology (or other similar technology) with your consent to determine Your current location in order to determine the city or area You are located within for providing you better recommendations on the Practitioner/ providers of Services.
1.6. We will not access information without Your explicit consent. You have the option not to provide Us with consent or to subsequently revoke consent to the collection of Personal Information.
2. HOW WE COLLECT INFORMATION?
2.1. The Personal Information that We collect are only as required to provide Our Services and for Us to better understand Your interests. We may collect information through various means including but not limited to the following:
(a) While registering on the Platform;
(b) When You sign up and create a profile on the Platform or as part of the Services;
(c) When You provide Your Information to us;
(d) When You use the features on Our Platform and/or when You use Services;
(e) When You access Platform or Services; or
2.2. We may use third-party service providers to serve ads on Our behalf across the internet and sometimes on this Platform. They may collect anonymous information about Your visits to Our Platform and Your interaction with Our Services. No personally identifiable information is collected or used in this process. They are not provided access to any personal information such as name, phone number, address, email address, or any personally identifying information about the User.
2.3. When a User visits the Website, We automatically receive the URL of the site from which anyone visits. We also receive the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer operating system and type of web browser the User is using, email patterns, as well as the name of User’s ISP. This information is used to analyse overall trends to help Us improve Our Service. The linkage between User’s IP address and User’s personally identifiable information is not shared with or disclosed to third parties. Notwithstanding the above, We may share and/or disclose some of the aggregate findings (not the specific data) in anonymized form (i.e., non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow Our business.
2.4. We do not trade or sell Your Personal Information in any manner, except as specified herein, or if express consent is sought from You.
2.5. Some of the Services provided on the Platform may require payment. The payments for the Services are done through third party payment services. We do not store or process any of Your financial information such as bank accounts, credit and debit card details or other payment instrument details.
2.6. We may obtain information about You from other sources, including through third party services and organizations to supplement information provided by You. For example, if You access through Platform through a third-party application, such as an app store, a third-party login service, or a social networking site, We may collect information about You from that third-party application that You have made public via Your privacy settings. Information We collect through these services may include Your name, Your user identification number, Your user name, location, gender, birth date, email, profile picture, and Your contacts stored in that service.
3. HOW THE INFORMATION COLLECTED IS USED?
3.1. We collect Your Information for various purposes, including the following:
(a) for the purpose of providing You the Services;
(b) to provide You with information about products and services available on the Platform;
(c) to personalize Your experience on the Platform;
(d) for research, statistical analysis and business intelligence purposes in an aggregated or non-personally identifiable form;
(e) for communication purpose so as to provide You a better way of booking appointments;
(f) for obtaining feedback in relation to the Practitioners and their practice;
(g) customer support related issues;
(h) for proper administering of the Platform;
(i) to conduct internal reviews and data analysis for the Platform (e.g., to determine the number of visitors to specific pages within the Platform);
(j) to improve the services, content and advertising on the Platform;
(k) to protect the integrity of the Platform;
(l) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law; and
(m) to make disclosures as may be required under applicable law.
3.2. You acknowledge that apart from the Personal Information that You have provided to Us, if You upload any content on the Platform, such content may contain information including Personal Information and the same may be available to the other users of the Platform. We will not be liable for the disclosure and dissemination of such Personal Information to third parties.
3.3. We may disclose aggregated information about the use of the Platform, but it will never contain Personal Information. We do not disclose Personal Information to third parties in the normal course of operations. However, in situations when We are legally obligated to disclose information to the government or other third parties, We will do so.
3.4. We implement standard measures to protect against unauthorized access to and unlawful interception of Personal Information. However, no internet site can fully eliminate security risks.
3.5. We may keep records of electronic communications and telephone calls received and made for placing orders for the purpose of administration of Services, customer support, research and development.
4. SHARING OF INFORMATION
4.1. We respect Your privacy and hereby declare that We do not transfer and / or disclose Your Personal Information and/or Sensitive Personal Data or Information except as under:
(a) To law enforcement agencies in connection with an investigation having the interest of general public at large, subject to due process of law;
(b) To Our associates and affiliates to help detect and prevent fraud, identity theft and other illegal activities, correlate related or multiple accounts to prevent abuse of Our services;
(c) To Our full time employees and associates on a ‘need to know’ basis for the purpose of enabling Us to provide the necessary services to You;
(d) With Our Practitioners on a 'need to know' basis for the purpose of enabling US to provide the necessary services to you; and
(e) We shall also share such information with Our associates or affiliates should We decide to undergo restructuring in anyway or is acquired by any other entity and ensure that in such an event the other entity continues to follow this policy strictly.
5. DATA RETENTION
5.1. We will only retain Your Personal Information for as long as necessary to fulfil the purposes We collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
5.2. To determine the appropriate retention period for Personal Information, We consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of Your Personal Information, the purposes for which We process Your Personal Information and whether We can achieve those purposes through other means, and the applicable legal requirements.
5.3. In some circumstances, We may anonymize Your Personal Information (so that it can no longer be associated with You) for research or statistical purposes in which case We may use this information indefinitely without further notice to You.
6. TRANSFER OF YOUR PERSONAL INFORMATION
6.1. Your Personal Information, including Sensitive Personal Data or Information, is processed at the Our operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to and maintained on computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
7.1. You may be given the privilege to upload and store Your medical and health records on Our Platform to which only You shall have access to by using Your unique login credentials. This will help You have access to all Your medical and health records. We would like to reiterate that barring You, no one shall have access to these records except those persons which may include Practitioners that You have explicitly provided access to.
7.2. If You need to access Your Sensitive Personal Data or Information provided in Clause 7.1, update or correct such information for any reason, You may do so by logging into the Platform and / or writing to Us at firstname.lastname@example.org, and Your Sensitive Personal Data or Information will accordingly be updated / corrected.
8. AUTHORIZED THIRD PARTY ACTIVITIES
8.2. We may share Personal Information, including stored cookies with entities that provide services to Us, including companies that provide web analytics, storage, email distribution and other services. The use of Personal Information by such companies is limited to the purpose of rendering the contracted services.
9.2. Please note that some of the cookies used by the Platform are set by Us, and some are set by third parties who are delivering Services on Our behalf.
10. ACCESS TO USER INFORMATION
10.1. As a User, if we have collected Personal Information or Sensitive Personal Information from you, you shall have the following rights:
(a) A right to access, update or to delete information that We have on You;
(b) A right to have Your information rectified if such information is found to be incomplete or inaccurate;
(c) A right to object to Us processing data collected from You;
(d) A right to request that we restrict the processing of your personal information;
(e) The right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
(f) The right to withdraw your consent at any time where we rely on your consent to process your personal information; and
(g) A right to be notified in the event of a breach of any Personal Information, including Sensitive Personal Data or Information collected by the Platform, not later than 72 hours after We become aware of such breach.
10.2. You may decline to submit identifiable information through the Platform, in which case You may not be allowed to access certain features / parts of the Platform.
10.3. If You are a registered user, You may update or correct Your account information at any time by logging in to Your account. Alternatively, if You believe that any of Your Personal Information held by Us is inaccurate, or You would like to exercise any of the rights mentioned in Clause 10.1 above, You may write to Us at email@example.com.
10.4. It is Your responsibility to ensure that any information You provide to Us remains accurate and updated.
11. RIGHT TO UNSUBSCRIBE
11.1. You always have the option to not provide information by choosing not to use the Platform or a particular feature thereof (where such feature is available for opt-out). We may automatically use Our available technology to retain Your preferences.
12. PERSONS ALLOWED TO USE PLATFORM
12.1. Use of Platform is available only to users who can form a legally binding contract under the Indian Contract Act, 1872. If You are a minor i.e. under the age of 18 years, You may use the Platform only with the involvement of a parent or guardian. We do not knowingly collect or store Personal Information of children unless permitted by law.
13. PRIVACY STATEMENT – PRACTITIONER
13.1. As part of the registration process and also as part of providing medical services through the Website by a Practitioner, certain information, including Personal Information or Sensitive Personal Data or Information is collected from the Practitioners.
13.3. Practitioners’ personally identifiable information, which they choose to provide to Us, are used to help the Practitioners describe and identify themselves. This information is exclusively owned by Us. You will be the owner of Your information and You consent to Us collecting, using, processing and/or disclosing this information for the purposes hereinafter stated. We may use such information for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. We also reserve the right to use information provided by or about the Practitioner for the following purposes:
(a) Publishing such information on the Website;
(b) Contacting Practitioners seeking participation in any promotional campaigns, for offering any new services or for taking feedback on the use of the Platform;
(c) Analysing software usage patterns for improving Platform design and utility; and
(d) Analysing anonymized practice information including financial, and inventory information for commercial use.
13.4. The Practitioner’s information provided on the Platform may be provided to Users when they are making and confirming appointments. Any personally identifiable information of a Practitioners provided on the Website is not generated by Us and is provided to Us by the Practitioners who wish to enlist themselves on the Website. We display such information on the Website on an as-is basis making no representation or warranty on the accuracy or completeness of the information. As such, We strongly encourage Practitioners to check the accuracy and completeness of their information from time to time, and inform Us immediately of any discrepancies, changes or updates to such information. We will, however, take reasonable steps to ensure the accuracy and completeness of this information.
15. NO IMPLIED WAIVER
16. FOREIGN JURISDICTION
We make no representation that the content contained in or the Platform itself is appropriate or to be used or accessed outside of the Republic of India. If You use or access the Platform from outside the Republic of India, You do so at Your own risk and are responsible for compliance with the laws of such jurisdiction.
We strive to redress the concerns of users expeditiously. An aggrieved User may report his/her concern to the grievance officer who shall redress the grievances within one month from date of receipt of such grievance.
Please find below the details of the grievance officer:
Name: Don Thomas
Address: NextBig Healthcare Pvt. Ltd, Gopala Complex, 1st Floor No. 45/3, Residency Road, Bangalore 560025